I was thinking that the world is going down the tubes, that it's impossible to get proper
service anymore. When we buy things, they almost always break right away. For example:
- We bought a first alert smoke alarm with a 20 year battery. The battery was dead.
- We bought a new chest of drawers. The top drawer broke the first day.
- We are on our 3rd CD player in two years.
And when you order something, the order always comes wrong. Examples:
- Games Workshop habitually ships my gaming orders with the wrong bits, or the wrong number of bits.
- We orderd some baby stuff and had it shipped Fedex so we could have our sun tent for the long weekend. Only one problem; the tent had to be back ordered, and they didn't tell us.
- We bought slippers online - but they shipped the wrong color and in a women's size instead of a men's size.
- Hardware habitually ships with drivers that don't work properly until you download the patch
But then I realized that as some companies get worse, others improve their services:
- Speakeasy.net not only gave me an Xbox for switching to their DSL, they have now send me new hardware for my new, faster connection at no increase in cost. Then they phoned me up on the day my service switched to make sure I wasn't having any problems setting my new IP.
- The new Google toolbar blocks popup add (21 blocked today!), but doesn't block new windows for Microsoft OWA email the way some other popup blockers do.
Long live customer service!